We care about your shop and want you to create a successful online business. We are happy to answer any questions you have with setting up your theme and configuring the settings to match your unique brand. Below you will find the full scope of support we offer:

Support Responses

Any support question submitted to the Support Center will be considered high priority and will be responded to as soon as possible. We aim to provide feedback for all requests within 24 hours, but please allow for 1-2 business days for a response. In some cases you may receive a response within a few minutes or hours depending on ticket volume. Our support team is primarily based in the Eastern Standard Timezone and is available during standard business hours.

The scope of our support includes the following:

• General questions about theme functionality and technical capabilities.
• Help with setting up theme features and configuring the theme settings.
• Any Shopify compatibility issues arising from a fresh theme install.
• Up to 15 minutes of advice related to minor theme customization questions.

Our support DOES NOT extend to:

• Shopify administration or native Shopify functionality, which can be better answered by Shopify Support.
• New feature development or custom designs, which we will defer to the Shopify Experts Directory.
• Any errors related to theme customizations, either by third-party plugins or template file modifications.

Theme Issues VS Customization Issues

It is our commitment to fix any theme issues or bugs as quickly as possible after they are brought to our attention. Once we determine that the issue is with the standard theme, we will provide you with a fix and proceed to update the theme for all customers to access. If there is an issue due to a modification to the default template files, we will advise on how to revert the theme back to the original. 

A theme customization is considered to be anything that directly modifies the original template files of the default theme.

When editing your template files from the Template Editor, you can click on the 'Older Versions' link to revert any changes that have been made.

Our mission is to provide the absolutely best ecommerce themes and the most beautiful online shops. Your shop should look and function just as amazing if not better than our demo shops. Your success is our success!